Last Updated 21st June 2021
Please read these Terms of Use carefully before using or purchasing any of the Services offered.
Terms of use
All Services are owned by Bryony Tilley (“Company”, “we”, or “us”). The term “you” refers to any purchaser and/or user of any of my Services.
These Terms of Use for all Services (“Terms of Use”) state how you may use our Services and their content. Please read these Terms of Use carefully. We reserve the right to change these Terms of Use from time to time.
By using any of our Services you are agreeing to the Terms of Use as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with these Terms of Use, please do not use our Services.
Use and consent
By purchasing or using any of our Services, you agree to abide by these Terms of Use as well as my Disclaimer, Terms and Conditions and Privacy Policy, and any other terms and conditions that may apply. You are required to act in accordance with them. Accessing, purchasing or using our Services or their content, in any manner constitutes use of the Services and their content, and your agreement to be bound by these Terms of Use.
About us
www.biggerpictureliving.com is a site operated by Bryony Tilley.
Our address is The Sackloft, Mill House, Chevening Road, Chipstead, Kent Tn132RY.
Our email address is bryony@biggerpictureliving.com
Our site
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.
You must comply with the provisions of our Acceptable Use Policy when using our site.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
In respect of the documents specifically created for The Client, Bryony Tilley maintains all of the copyright and other intellectual property rights of all data, documents or material used, or subsisting in the material, whether finished or unfinished.
Nothing in this Agreement shall transfer ownership of or rights to any intellectual property of Bryony Tilley to The Client, nor grant any right or license other than those stated in this agreement. For the purposes of this Clause, “Material” shall mean the materials, in whatever form, used by Bryony Tilley to provide the Services and the products, systems, programs or processes, produced pursuant to this Agreement.
Privacy & confidentiality
Sessions may address specific personal topics which will be treated with sensitivity and confidentiality. All work will be within the professional ethics and guidelines, and all information relating to The Client will remain strictly confidential. Exceptions to confidentiality relate to circumstances such as intent to seriously harm someone or oneself.
The Client can, at any point in the session, declare his/her preference not to discuss a specific issue, by simply stating that they would rather not discuss this issue. These boundaries will be respected and no further attempt to forward the conversation will be made.
Prior history
The Client agrees to disclose details of past or present psychological or psychiatric treatment and agrees that if any mental health difficulties arise during the programme, they will notify Bryony Tilley immediately.
Confidential information
To use our Services, we may seek personal data or information including, but not limited to, your name, e-mail address, phone number, street address, billing information, birthday, preferences, interests, assignments, or other personally-identifying information (“Confidential Information”), or you may offer or provide a comment, photo, image, video or any other submission to us when using or participating in our Services (“Other Information”). By providing such Confidential Information or Other Information to us, you grant us permission to use and store such information. We reserve the right to source and use any and all public testimonials or feedback on our services posted on social media.
We, in turn, will use our best efforts to keep your Confidential Information safe, secure and confidential in accordance with these Terms of Use and our full Privacy Policy which may be found on our Website. If you believe that any of your Confidential Information is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any Confidential Information found to be incorrect.
Personal data protection
In compliance with the provisions of the current regulations regarding personal data protection, Regulation (EU) 2016/679 of April 27, 2016 (GDPR), it is confirmed that the personal data provided in this form will be processed for the purposes of being able to render the corresponding services and administrative management.
Data protection principles
Data protection laws, including GDPR, will be complied with. Any personal information that is held must be:
1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that are clear and not used in any way that is incompatible with those purposes.
3. Relevant to the informed purposes and limited to only those purposes.
4. Accurate and kept up to date.
5. Kept only if necessary for the informed purposes.
6. Kept securely.
Access to personal data will only be conducted by Bryony Tilley, being subject to the duty and obligation of professional secrecy. Your personal data will be processed in accordance with the current regulations and will not be further processed for other purposes other than those authorised herein.
The storage of such personal data will be limited to the duration of the purpose for which it was collected, unless you exercise any of the guaranteed rights that may apply.
Personal data will not be communicated to third parties, except in those cases required by legal obligation, nor will any international transfer of data be executed without your prior consent. Once the purpose for which the personal data was collected is completed, the data will be saved, duly blocked, in accordance to the provisions established by current sector regulations or will be deleted in observance of the relevant security measures to such effect. You have the right to withdraw your given consent at any time. Such withdrawal of consent will not affect the lawfulness of the previous processing of your personal data. By reading this document, you are well informed and you grant your consent for the aforementioned processing.
Governing law
This Agreement shall be governed by and construed in accordance with the laws of United Kingdom.
Security
When you apply for, enrol in, purchase or use our Services, we may seek and collect personal data and information including but not limited to your name, e-mail address, phone number, billing information, credit card or payment information, demographic information, preferences, interests, or other personally-identifying information (“Confidential Information”).
By providing such Confidential Information, you grant us permission to use and store such Confidential Information. We, in turn, will use my best efforts to keep your Confidential Information safe, secure and confidential. When you submit Confidential Information via our Service, we take measures to protect the security of your Confidential Information both online and offline.
However, due to the nature of the Internet, we cannot completely ensure or warrant the security of your Confidential Information or of any other data or information transmitted to us or through our services; therefore submitting Confidential Information, data or other information is done at your own risk.
We have security measures in place to prevent the loss, misuse, and alteration of the information that is obtained from you, but we make no assurances about our ability to prevent any such loss misuse, to you or to any third party arising out of any such loss, misuse, or alteration.
What we do with confidential information
We request and require various personal data and/or Confidential Information to understand your needs and provide you with better services. In addition, we may use such data and Confidential Information for the following reasons: (1) for internal record keeping, (2) to improve our Services (3) to periodically send promotions about new Workshops, Events, Programs, Products or Services or other special offers from which you may unsubscribe at any time, (4) for aggregate, non-identifiable data for research purposes, (5) to customize the respective Workshops, Events, Programs, Products or Services you purchase or use according to your interests and/or (6) for support or communication related to your Workshops, Events, Program, Product, Service or Program Materials.
Storage. All data and Confidential Information is stored through a data management system. This data and Confidential Information can only be accessed by those who help manage that information in order to deliver e-mail or otherwise contact those who would like to receive our correspondence. You agree and acknowledge that we, including but not limited to our team, staff and affiliates, and those who manage the data management system may have access to your Confidential Information.
Confidentiality and Disclosure. All Confidential Information will be held in confidentiality and will not be disclosed to third parties, except that we may disclose Confidential Information and personally identifiable information: (1) pursuant to this terms of these Terms of Use and Privacy Policy and our Disclaimer, (2) if we are required to do so by law, (3) in the good-faith belief that such action is necessary to conform to the law, (4) to comply with any legal process served on either us or our partners, sponsors, investors, or affiliates, (5) to protect and defend our rights or property or those of our users or purchasers, and/or (6) to act as immediately necessary in order to protect the personal safety of our users, purchasers, or the public. We will not sell, distribute or lease your Confidential Information to third parties unless we have your permission or are required by law to do so.
Viewing by Others. Note that whenever you make your Confidential Information or Other Information available for viewing by others such as through our Workshops, Events, Programs, Products, Services, or Program Materials, our Website or social media, the Confidential Information or Other Information that you share also can be seen, collected and used others, and therefore, we cannot be responsible for any unauthorized use by others of such Confidential Information or Other Information that you voluntarily share online or in any other manner.
How We Use Cookies. We may use the standard “cookies” feature of major web browsers. We do not set any Confidential Information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies. You may choose to disable cookies through your own web browser’s settings. However, disabling this function may diminish your experience on the Website and some features of our Services may not work as intended. We have no access to or control over any information collected by other individuals, companies or entities whose website or materials may be linked to our Services.
Passwords. To use certain features of our Services, you may be issued a password and username. You are responsible for maintaining the confidentiality of the password and account and are responsible for all activities (whether by you or by others) that occur under your password or account. You are not permitted to share your username and/or password with anyone. If we learn you have shared your username and/or password with another person, we reserve the right to immediately terminate your access to the Services or any other related communication. It is your responsibility to protect your own password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information. You are responsible for activities that take place using your password(s) and within your account. If you share your password(s) with anyone, they may be able to obtain access to your personal information at your own risk. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. By using our Services, you agree to enter true and accurate information as part of the registration, purchase process and otherwise. If you enter a false email address, we have the right to immediately inactivate your account. We will use our best efforts to keep your password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.
Personal responsibility and assumption of risk
You agree that you are using your own judgment in using our Services and their content and you agree that you are doing so at your own risk. Our Services are for informational and educational purposes only. You agree and understand that you assume all risks and no results are guaranteed in any way related to our Services. Our Services merely provide you with education and tools to help you make your own decisions for yourself. You are solely responsible for your actions, decisions and results based on the use, misuse or non-use of our Services.
I take every precaution to protect our Services and their content. However, due to the nature of the Internet, I cannot completely ensure or warrant the security of these Services or the contributions or information transmitted to us on or through our Website or Services. Submitting contributions or information as a part of my Services is done entirely at your own risk. We make no assurances about our ability to prevent any such loss or damage to you or to any other person, company or entity arising out of use of our Services and you agree that you are assuming such risks.
Disclaimer
By participating in the sessions The Client acknowledges that sessions are in no way to be construed or substituted as psychological counselling or professional medical advice.
The sessions are complementary to and not an alternative to qualified medical and/or psychological treatments. The advice of a medical or psychological professional is recommended for any ongoing physical and/or mental health issues.
Information relating to products and/or services that are believed to be of benefit to The Client may be provided during the sessions, but such information is not to be taken as an endorsement.
Any testimonials or examples shown through Bigger Picture Healing’s website, social media or other publications are only examples of what may be possible for The Client. There can be no assurance as to any particular outcome of the programme.
Limitations of liability
In connection with any warranty, contract, or common law tort claims Bryony Tilley, employees, affiliates, contractors, or licensees, shall not be liable for any indirect, consequential incidental, special, exemplary, or punitive damages arising from or out of this agreement, including the use of the programme.
As set forth in the privacy policy, Bryony Tilley shall use reasonable efforts to protect the information submitted by you in connection with your purchase and use of the programmes, but you agree that your submission of such information is at your sole risk.
Please read the full version of our Disclaimer here – *****
Your conduct
You are agreeing that you will not use our Services in any way that causes or is likely to cause the Services, or access to them, either to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all electronic communications and content sent from your computer to this Website and its Content and to us.
You must use the Services for lawful purposes only. You agree that you will not use our Services in any of the following ways:
• For fraudulent purposes or in connection with a criminal offence or otherwise carry out any unlawful activity
• To send, use or re-use any material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene or menacing, abusive, threatening, objectionable, invasive of privacy, in breach of confidence, infringing of any intellectual property rights, or that may otherwise may injure others
• To send, negatively impact, or infect our Services with software viruses or any other harmful or similar computer code designed to adversely affect the operation of any computer software or hardware, commercial solicitation, chain letters, mass mailings or any spam, whether intended or not
• To cause annoyance, inconvenience or needless anxiety
• To impersonate any third party or otherwise mislead as to the origin of your contributions
• To reproduce, duplicate, copy or resell any part of our Services in a way that is not in compliance with these Terms of Use or any other agreement with us.
Communications guidelines
If you have a question or concern about your services you may send an e-mail to bryony@biggerpictureliving.com and we will do our best to reply to your question or concern promptly.
Cancellation and refund policy
All fees for products and services purchased are non-refundable. If a payment plan has been agreed, The Client will be held accountable for completing the agreed payments at the agreed times.
If after purchase of our Services, which includes healing sessions, you find that you are unable to use the sessions within the time period for any reason, you may put their remaining sessions on hold for 2 months. Should you decide to cancel the process without completing your sessions and after the 2 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.
We reserve the right to change the fees/packages offered but will always honour the agreed amount for the agreed time period of any services that were set at the beginning of our work together. However, should you wish to continue to work with us after the completion of the initial package, there will be no guarantee that the rates will be the same.
Sessions can be cancelled online within the booking calendar up to 48 hours in advance.
Sessions that are cancelled with less than 48 hours notice will be forfeited without refund.
If you arrive late to your appointment, you will receive the remainder of your time slot without extension.
Termination
You have the right to terminate your use of or participation in our Services at any time by sending an e-mail to bryony@biggerpictureliving.com
We reserve the right in our sole discretion to refuse or terminate your access to our Services in full or in part, at any time, without notice, by sending you an e-mail to the e-mail address you provided upon purchase of the Service.
In the event of cancellation or termination by either of us, you will have 24 hours to pay any and all remaining payments or balances that are owed to us.
Upon termination by either of us, we reserve the right to immediately refuse or terminate your access to any aspect of our Services, including but not limited to our Website, private forum, e-mail communications, Facebook groups, live webinars or conference calls, or any other method of communications related to our Services at any time without notice and in our sole discretion.
All of the terms of this Terms of Use, including but not limited to all copyright, trademark, and intellectual property rights, disclaimers, limitations of liability, release of claims, and our Refund Policy will still apply now and in the future, even after termination by you or us.
Purchases and online commerce
If paying by an offered Payment Plan using debit card, or credit card, you give us permission to automatically charge your credit or debit card as payment for the Service without any additional authorization, for which you will receive an electronic receipt. Should you be provided with an Online invoice instead, you are required to manually pay it by the date due on the invoice or your access to the Service will be put on hold until payment is made.
In the event that payment is not received by the date due, you will have a three (3) day grace period to make the payment otherwise the Services will not continue and we reserve the right to cease your access immediately and permanently.
If you fail to make payment in a timely manner in accordance with these Terms of Use or voluntarily decide to withdraw from our Services at any time or for any reason whatsoever, you still will remain fully responsible for the full cost of the Services.
All information obtained during your purchase or transaction for our Services and all of the information that you give as part of the transaction, such as your name, address, method of payment, credit card number, and billing information, may be collected by both us and our payment processing company.
You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so or for whom you have obtained the express consent to provide their name, address, method of payment, credit card number, and billing information. You agree to be financially responsible for all purchases made by you or someone acting on your behalf. You agree to use our Services for legitimate, non-commercial purposes only and not for speculative, false, fraudulent, or illegal purposes.
Pleaser read our clear and explicit Refund and Cancellation Policy in these Terms of Use. On making a payment you have agreed to these Terms.
If you make a purchase from one of our affiliates, or any other individual or company through a link provided on or through our Services (“Merchant”), all information obtained during your purchase or transaction and all of the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by the merchant and their payment processing company as well. Your participation, correspondence or business dealings with any affiliate, individual or company on or through our Services, and all purchase terms, conditions, representations or warranties associated with payment, refunds, and/or delivery related to your purchase, are solely between you and the Merchant. You agree that we shall not be responsible or liable for any loss, damage, refunds, or other matters of any sort that incurred as the result of such dealings with a Merchant. Payment processing companies and Merchants may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies of the payment processing companies and Merchants. In addition, when you make certain purchases through our Services, you may be subject to the additional terms and conditions of a payment processing company, Merchant or us that specifically apply to your purchase. For more information regarding a Merchant and its terms and conditions that may apply, visit that merchant’s Website and click on its information links or contact the Merchant directly.
You release us, our affiliates, our payment processing company, and Merchants from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase through or use of our Website or its Content.
Dispute resolution
It is hoped that should we ever have any differences we could be able to work them out amiably through e-mail correspondence.
However, should we be unable to seek resolution within a reasonable time, you agree now that that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, selected jointly, in accordance with the UK Arbitration Association Rules. Prior to seeking arbitration, you must send an e-mail to me at bryony@biggerpictureliving.com and include all of your reasons for dissatisfaction with your Program.
You understand and agree now that the only remedy that can be awarded to you through arbitration is full refund of your Payment made to date. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you. We both agree now that the decision of the arbitrator is final and binding and may be entered as a judgment into any court having the appropriate jurisdiction.
By purchasing our Services you are agreeing to a modification of the statute of limitations such that any arbitration must be begun within one (1) year of the date of your e-mail to me referenced above or you waive the right to seek dispute resolution by arbitration or to take any other legal action. You also agree that should arbitration take place, it will be held in UK where my business is located, and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs necessary to enforce the decision of the arbitrator.
In the event of a dispute between us, you agree to not engage in any conduct or communications, public or private, designed to disparage us, our Company, or any of our Services. Where requested by law or arbitration, of course, you are not prohibited from sharing your thoughts and opinions as a part of the legal process.
If any terms of these Terms of Use are construed to be invalid or unenforceable for any reason, it shall not affect the validity or enforceability of any other term which shall be given full force and effect.
If you have any questions about any term of these Terms of Use, please contact us at bryony@biggerpictureliving.com.
Thank you.